Financial Services Representative - Sunset Hills

Enterprise Bank & Trust
Job Description
Financial Services Representative - Sunset Hills
 
Job#: 473523
Positions: 1
Posted: 04/27/2018
Job Type: Full Time
Location: US-MO-St. Louis (Sunset Hills)
Department: Sunset Hills Branch
Salary: Hourly
Benefits: Full Benefits
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Job Description

Scheduled work days include Saturday.

The Financial Services Representative serves as the bank’s front-line customer service associate and is responsible for creating a welcoming environment and good impression for our customers. Key job functions include account and service origination, handling teller transactions, as well as responding to customer inquiries by telephone and in person.
 

 
 
 
Skills/Requirements
  • Greets clients as they enter the lobby, also serving as first person to answer incoming phone calls.
  • Serves customers in opening new accounts for commercial and consumer clients.  Have knowledge of bank products in order to make recommendations on products and services based on customer needs. Contact new clients for onboarding activities. Assist in consumer loan applications and closings.
  • Performs all teller duties including all client transactions, maintaining and balancing a cash drawer.  Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily.  Have knowledge of all dual control procedures.
  • Serves as a team member to accomplish company objectives and lobby and personal goals.
  • Provides outstanding customer service for lobby and phone requests. Research and resolve client problems, acting as the customer liaison between other bank departments.  Follow up with client to assure resolution. Develop and maintain long-term relationships with clients.
  • Actively participates in training programs to maintain and acquire additional job knowledge and skills.
  • Assists in opening and closing the branch, following procedures set by corporate security.
  • Complies with all department and company policies, procedures, audit guidelines, and regulations.
  • Other duties as required.

Qualifications:

  • Strong math and problem solving skills
  • Excellent interpersonal and customer service skills with the ability to cross sale products and services
  • Must maintain confidentiality of client transactions and bank records
  • Team-oriented, possess a positive attitude and work well with others
  • Good phone voice with professional and well-groomed appearance
  • Ability to interview customers and understand requests
  • Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier
  • Ability to prioritize; handle multiple tasks; and work independently
  • Strong organizational skills and detail-oriented with high degree of accuracy
  • Thorough knowledge of bank operations, products, and services offered at the bank
  • Knowledge of banking laws and regulations including the Bank Secrecy Act

Supervisory Responsibilities:

  • None

Education and/or Experience:

  • High school diploma or equivalent, plus a minimum of one year banking experience

Computer and Software Skills:

  • Skilled in operation of a personal computer, including Microsoft Word, PowerPoint, and Excel
  • Gmail
  • Data entry and 40 WPM typing
  • Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier
  • Knowledge of Bankway, Image Now, Salesforce (preferred)

Certificates, Licenses, and Registrations:

  • Notary License