Account Coordinator

Enterprise Rent-A-Car
Job Description

The St. Louis Contact Center for Enterprise Holdings EAN Services, LLC currently has openings for Account Coordinators to work with our Fleet Billing and Business Rental Teams. The Account Coordinators serve as the day-to-day contact for billing and service related questions for several business lines such as Business Rental, Fleet Billing and/or Government rental accounts. This position will work closely with our accounting teams to provide excellent customer service to our field employees and customers.

This is a Full-Time position working 40 hours per week, with a starting salary of $16.05/hour. The schedule for this position is Monday-Friday with start times ranging between 6:30am-9:00am CST.

This position is located off of St. Charles Rock Road and I-170, in St. Louis, MO 63114.

  • Handle and resolve billing-related issues to ensure timely payment of receivables

  • Ensure billing rates and rental tickets are set up according to agreed upon contractual terms

  • Audit billing statements for customer review prior to invoice generation and delivery

  • Reconcile & research customer payments

  • Review accounts for delinquent payments & overpayments

  • Prioritize assigned accounts and contact customers via email, or phone to collect on past due balances

  • Research and resolve disputed rentals; prepare appropriate adjustment and follow up on disputes

  • Reconcile & research customer payments

  • Establish and maintain relationships with contract administrators

  • Request and send reprints of invoices, statements, and vouchers to accounts as needed

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years of age

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • One year of previous accounts receivable/accounting experience OR one year of business to business collections experience required

  • 4 year degree preferred (degree in Accounting, Finance, or Business a plus)

  • Intermediate knowledge using Microsoft Excel required (advanced level preferred)

  • PeopleSoft Financial experience preferred

  • Have the ability to work Full-Time, 40 hours per week, Monday-Friday with start times ranging between 6:30am-9:00am cst.

Qualified candidates must also possess the following:

  • Microsoft Access knowledge a plus

  • General knowledge of accounting and understanding of common practices

  • Detail oriented and strong follow-through skills

  • Proficient in 10 key

  • Strong written and verbal communication skills

  • Strong organizational skills

  • Ability to follow detailed processes and procedures

  • Ability to work independently or as a team

  • Ability to work and succeed in a multi-cultural environment

  • Basic math skills

  • Excellent customer service skills

  • Ability to build and maintain good rapport with designated internal and external contacts

  • Ability to multi-task with high quality results

Requisition Number: 2018-245383

External Company URL: www.erac.com