Claims Support Coordinator - Fleet Management

Enterprise Rent-A-Car
Job Description

The Risk Management Department of Enterprise Fleet Management has an exciting opportunity for a Claims Support Coordinator. This is an entry level position working with Clients and sales team. Our ideal candidate will be a professional, self-motivated team player that enjoys both working in a fast paced environment and is able to effectively handle a large volume of phone calls professionally and promptly.

The starting salary for this position is $30,000 to $33,000 based on experience.

  • Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department

  • Initiate customer calls upon new customer set-up to develop customized profiles and communicate procedures

  • Administer first report of loss through communication with fleet driver, fleet contact or group personnel

  • Create and assign new claims including full-insurance, Accident Management, outside total loss and glass

  • Assign claim status based on initial negligence of driver and applicable law

  • Refer customers to approved body shops and arrange tows and rentals with continual follow-up through repair process

  • Extend substitute rentals and finalize bill for payment

  • Follow-up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime

  • Identify damaged aftermarket equipment is repaired properly and through appropriate vendors

  • Communicate claims status with customers and Groups including recovery efforts, repair and rental status

  • Understand lease type, term, book and market value for customer and group claim specific discussion

  • Discuss cycle and total loss claims with group personnel and customer

  • Participate and lead prospect calls and customer training upon request

  • Communicate loss history with group personnel

  • Research and communicate billing questions, errors and concerns as needed

  • Act as a liaison between EFM Groups, customers and the Risk Management teams

  • Handle after-hour payments for release of vehicles upon request

Equal Opportunity Employer/Disability/Veterans

Minimum Qualifications include:

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Minimum 2 years customer service experience

  • Minimum 1 year of administrative support in a professional office environment

  • Intermediate PC skills; including Excel, Word, Outlook

  • Ability to obtain or currently hold an Associate in Claims (AIC) designation in Auto and Foundation Curriculum

  • Call center experience preferred

  • Familiarity of insurance, claims, underwriting and insurance terminology, preferred

Qualified Candidates must possess the following skills/competencies:

  • Excellent customer service and follow-up skills

  • Strong verbal and written communication skills

  • Excellent organizational skills with the ability to multi-task and meet deadlines

  • Demonstrates high level of attention to detail

  • Demonstrated mathematical aptitude

  • Demonstrated negotiation skills

Street 2: St. Louis

External Company Name: Enterprise Holdings

External Company URL:

Requisition Number: 2018-246220