Recovery Compliance Coordinator

Enterprise Rent-A-Car
Job Description

The Risk Management Department at Fleet Operations has an immediate opening for a Recovery Compliance Coordinator. The Recovery Compliance Coordinator will work to investigate and analyze all reported claims while developing collection strategies in order to reach a collection potential that best serves our customers and our business. Our ideal candidate will be a professional, self-motivated team player that enjoys working in a fast paced environment. The starting pay range for this position is $36,000 - $40,000.

This position is located at: 9315 Olive Blvd, St. Louis, MO 63132

  • Process an appropriate number of claim files per day and complete the exam process within the appropriate time-frame of file assignment

  • Investigate, evaluate, and analyze all reported claims to determine collection potential and develop collection strategies

  • Gather and evaluate police reports, verbal/written statements, and other related documents to utilize in making liability determinations and collection potential

  • Evaluate and identify potential injuries or liability with notification to the appropriate claims organizations

  • Send timely contact letters to responsible parties

  • Negotiate claim settlements with various insurance carriers and third party companies

  • Offer guidance and obtain approval for alternative dispute resolution

  • Maintain accurate account of collections activity and incoming payments on files

Equal Opportunity Employer/Disability/Veterans

Minimum Qualifications:

  • Must be willing to accept between $36,000-$40,000 per year

  • 1 year administrative experience in a professional setting

  • 1 year customer service experience

  • Intermediate knowledge of Microsoft Office applications (Word, Excel)

  • Familiarity of insurance, claims, underwriting and insurance terminology, preferred

  • Call center experience, preferred

Qualifications candidates must possess the following skills/competencies:

  • Knowledge of company risk products, claims and underwriting process, preferred

  • Basic knowledge of rental and claims system, preferred

  • Basic knowledge of repair and estimating skills, preferred

  • Proven negotiation, analytical and attention to detail skills

  • Excellent proven customer service skills

  • Strong verbal and written communication skills with both external and internal contacts

  • Excellent organizational skills with the ability to multi-task and meet deadlines

External Company Name: Enterprise Holdings

External Company URL:

Requisition Number: 2018-249563