Securities Operations Service Specialist 4-Middle Office Services Group

Wells Fargo Advisors LLC
Job Description
At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking
for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll
feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful
and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business
succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management,
brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.
The Middle Office Services Group (MOSG) is responsible for supporting several channels within Wells Fargo Advisors
(WFA). MOSG supports the Private Client Group (PCG), Wealth Brokerage Services (WBS), WellsTrade, Wells Fargo Advisors
Solutions (WFAS), and FiNet (serving brokerage clients out of independently-run offices using WFA platforms and products).
The team strives to provide all customers with an outstanding service experience while ensuring the security of the clients’
transactions and accounts. The Securities Operations Service Specialist 4 (SOSS4) will take inbound calls and also make
outbound calls to our internal clients related to service requests. For that reason we desire a SOSS4 with a “service minded
attitude” who is ready and willing to assist our internal customers with whatever is needed. This team services clients from
different parts of the world, with many being native Spanish speakers. The SOSS4 on this team must be able to effectively speak,
read, and understand Spanish. Candidates with Portuguese speaking/reading skills would be a plus.
The MOSG team provides a variety of support functions for the field including but not limited to the review and approval of
Automated Clearing House (ACH) authorization agreements, Direct to Consumer (DTC) free delivery, check disbursement,
partial Automated Customer Account Transfer (ACAT) delivery, account maintenance items, wire, and journal transfer service
requests. This SOSS4 role, located in St Louis, MO, will be a Senior Associate working under minimal supervision with some
degree of independence. The SOSS4 is responsible for processing work from a queue and handling critical production or
escalation issues. Additionally, the SOSS4 may be asked to review and update departmental policies and procedures and
participate in projects as needed.
The ideal candidate for this position will be able to quickly adapt to changes and open to obtaining licenses for potential future
promotions within the department.
Please note: Middle Office Services Group department hours are 8:00am to 6:00pm, Monday through Friday. The SOSS4 will
need to be available to work any shift during these hours.

Required qualifications

• 4+ years of experience in one or a combination of the following: customer service, operations, financial services,
accounting, business processing, analytical, financial, clerical, or call center
• Bilingual speaking and reading proficiency in Spanish/English

Desired qualifications
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Solid problem solving skills
• Ability to quickly learn business operations and processes
• 2+ years of brokerage operations control or risk experience
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• 1+ year of Beta experience
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
• Knowledge and understanding of asset management function support
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• 1+ year of call center experience
• Ability to supervise by distributing work and providing work direction
• Experience with a customer service mindset and a focus on continuous improvement
• 2+ years asset movement experience
• Ability to provide strong customer service while balancing the needs of clients, shareholders, and team members
• Knowledge of Service Request workflow and/or completing tasks from a queue
• Ability to identify creative solutions to support service quality initiatives
• Bilingual speaking, reading, and writing proficiency in Portuguese/English

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