Rooms Controller - Full Time- Swing Shift

Hollywood Casino
Job Description

Rooms Controller - Full Time- Swing Shift in St. LouisMissouri



Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Able to work as a Front Desk Clerk as needed based on business demands.

  • Ensure that guest needs and special requests are met.

  • Invoking service recovery when appropriate

  • Prepare daily agenda (upgrading, sales/junket groups, etc.)

  • Answer all phones directed to the Front Office.

  • Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc.

  • Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings.

  • Check status of "out of order" rooms.

  • Responsible for placing all guest requests to the housekeeping department, documenting the request, & guest follow up

  • Complete any back to back reservation extensions.

  • Complete all express checkout and due out.

  • Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up.

  • Review Sales group resumes and block rooms based on special requests, etc.

  • Run and resolve the over credit report.

  • Run and resolve the non-zero report.

  • Pre-assign all hotel special requests.

  • Promote and maintain constant communication between all departments.

  • Receive all calls for rooms that need repair.

  • Notify facilities, place "room out of order" and follow through until repair is completed and room is available for occupancy

  • Cancel all non-guaranteed reservations at 6 PM (options on the main menu).

  • Balance room inventory one day in advance.

  • Run and complete Rooms Revenue Potential and Manual overrides.

  • Call around city for room availabililty and rates.

To be successful in this position it will require the following skill set

  • Ability to read, write and understand English.

  • Ability to coordinate multiple tasks simultaneously.

  • Ability to work with a flexible schedule.

  • Must perform duties with a sense of urgency.

  • Excellent oral and written skills.

  • Must present a professional, clean and "Crisp" appearance.

  • Physical, Mental and Environmental Demands:

  • Must be able to stand and walk for long periods of time.

  • Must be able to maneuver throughout hotel and casino, including up and down stairs.

  • Must be able to lift and carry upwards of five pounds.

  • Able to bend, reach, kneel, twist and grip items.

  • Must be able to respond to visual and aural cues

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-54540

Casino Property Hollywood Casino St. Louis

Position Type Regular Full-Time