Information Coordinator

Enterprise Rent-A-Car
Job Description

Enterprise Holdings Corporate Car Sales technology team has an exciting opportunity for an Information Coordinator. The Information Coordinator is responsible for providing professional, timely, and accurate resolution of inbound business and technology related problems. This person focuses on customer service, technical expertise, timelines, efficiency, and quality-first contact resolutions.

The Corporate Car Sales technology team provides streamlined and effective solutions to serve our growing operation. They offer solid architectural platforms with a strategic focus that clearly align to business growth and improving the customer experience. Being a member of the Car Sales Technology Support team offers all the advantages of a smaller shop including clear view into immediate goals, multi-faceted roles and experiences, frequent cross-function team collaboration, and the opportunity to help shape a progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience.

This is a full time position offering 40 hours per week. Throughout the year, and as the business needs change, there may be a need to work a rotating Saturday schedule. When Saturday work is required, a flexible schedule will be available Monday through Friday. This position is located at the Corporate Headquarters in Clayton, MO.

  • Resolve inbound technology-related problems in a support center environment

  • Provide remote customer service by responding to inbound and placing outbound phone calls and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner

  • Troubleshoot problems quickly to determine the appropriate resolution path

  • Document issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue

  • Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems

  • Track activities using the appropriate software and telephone systems

  • Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up

Equal Opportunity Employer/Disability/Veterans

Minimum Qualifications:

  • Bachelor's Degree preferred

  • Previous experience troubleshooting business or personal PC hardware/software required

  • General understanding of networking fundamentals and client/server computing required

  • Previous experience in a customer facing role preferred

  • Technical proficiency in Windows 7, Internet Explorer, and MS Office Products preferred

  • Must be authorized to work in the US and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Strong customer service skills

  • Excellent written and verbal communication skills

  • Proven analytical skills

  • Ability to multi-task and manage projects from beginning to end

Requisition Number: 2018-242230

Street 2: St. Louis

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