Customer Relationship Management (CRM) Analyst

Dot Foods
Job Description
Location: Chesterfield, MO or Mt. Sterling, IL Department: Marketing Reports To: CRM Manager
Your Role: You will be responsible for the configuration of our CRM application, utilized by various departments throughout the sales cycle. You will actively solicit input from business stakeholders, understand a range of business processes and provide guidance on best practices of the platform. You will also work closely with internal and external customers to execute new product features to meet the changing needs and requirements of users.

 Provide user training, incident management and ongoing support to ensure user satisfaction and
 Configure the platform and create reporting and dashboards to describe, predict, and help improve business performance
 Develop process automation (Workflows/Validation Rules and Process Builder) to continuously improve data quality and integrity
 Manage user settings, system security and best practices
 Apply lean thinking and tools to identify and eliminate waste in all areas of the position

Role Specifics:
 Travel: Frequent trips to Mt. Sterling or St. Louis, depending on where the position is located. Also, occasional overnight travel required (average of 1 night per month). Ability to independently travel as needed, without restriction, by all modes of transportation, including car, plane or train for
customer/vendor call, training or meetings.

We Need You To Have:
 Bachelor’s Degree or equivalent Dot experience
 Proficiency in data manipulation and analysis
 A general understanding of the sales lifecycle
 Strong communication skills

We’d Like You To Have:
 3+ years of experience with CRM administration and declarative customizations
 Experience administering and/or configuring cloud-based SaaS applications
 Possess a solid understanding of Agile and Scrum principles
 Sales or Business Development experience
 Object-relational database experience

What Can Dot Offer You?
As a family-owned and -operated company for the past 57 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful.

In addition to an inclusive working environment, we will provide you with:
 Significant advancement opportunities
 Flexible work environment, with telecommuting options
 401(k) and profit-sharing plan

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

​EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
Contact Information
  • Dot Foods
  • Chesterfield, MO or Mt. Sterling, IL