The Data Operations Manager will report to the Director of Development, Annual Giving. This newly created position will work collaboratively with the Development, Communications, and Finance teams. The successful candidate will have demonstrated leadership in project management, including in-depth understanding of gift processing best practices. This role will strategically support the development, enhancement and operationalization of systems and processes which advance Forest Park Forever’s (FPF) fundraising goals. S/he is responsible for establishing protocols that anticipate fundraising needs and effective data management, including, but not limited to: infrastructure – including gift entry and gift acknowledgments, constituent relationship management, database accuracy, reporting, and overall operational support of fundraising efforts. In this role, the Data Operations Manager is responsible for the day-to-day and long-term operation, maintenance, and integrity of data and information.
The Data Operations Manager provides strategic leadership and direction for the department. S/he will maintain and improve administrative systems, policies, and procedures to manage the day-to-day operations and financial functions of the department. This role will focus on:
Database Management and Administration
Serve as primary database administrator for Raiser’s Edge and provide general oversight for how data is stored, used, and integrated.
Propose and implement improvements to enhance FPF’s recordkeeping and data hygiene.
Design reports, queries, and exports to assist with list preparation for donor communications and analysis.
Coordinate with the IT for development software updates.
Ensure database integrity through data audits, elimination of duplicates, production, and verification of financial and fundraising reports.
Manage the processing, fulfillment of all gift-entry (individual, event, corporate, foundation, matching, and campaign gifts), and ensure acknowledgement of all gifts in a timely and accurate manner.
Make recommendations for gift entry automation and data collection improvements where appropriate.
Ensure FPF donors can make gifts easily and be acknowledged quickly.
Oversee all systems and collaboration with finance team to ensure that development records are accurate and complete.
Maintain accurate and complete records of gifts for monthly reconciliation, reporting, and auditing purposes in consultation with the finance team.
Serve as the development team’s resource for data, reports, and administrative systems.
Provide timely, regular, and accurate reports for development meetings, board meetings, forecasting, and measuring progress against fundraising goals.
Provide data analysis and reporting to inform development strategy, understand donor behavior, and track success of the development team.
Create and maintain tools to track and report progress towards individual and team development goals.
Work with the department to define project scope and timelines, set team direction, and track project progress for fundraising-related communications and initiatives.
Provide training to Development department staff and serve as FPF’s lead for Raiser’s Edge assistance.
Develop procedure manuals for revenue processing and donor data recordkeeping. Oversee staff compliance.
Work with Development Associate to track and report fundraising revenue and other Development department metrics.
Work with development staff to develop prospect management reports.
Other duties as assigned.
Bachelor’s degree required and a minimum of 4-6 years of development operations experience.
Extensive donor database experience; knowledge of Raiser’s Edge and Blackbaud products required.
Understanding of data hygiene best practices, a plus.
Understanding of gift entry best practices, including IRS regulations governing contributions to 501(c)(3) organizations.
Proficient in Microsoft Office Suite.
Oral and written communication
Ethics and dependability
Attention to Detail
Ability to manage multiple projects concurrently
Machines, Tools, Equipment and Work Aids which may be representative but not all inclusive of those commonly associated with this position: personal computer, telephone, copier, printers, fax, postage meter, camera, digital projector.
Physical/Visual Activities or Demands
Standing, walking, sitting, stooping or crouching, kneeling, reaching, talking, hearing
Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently to lift, push, pull or otherwise move objects.
Clarity of vision at a distance of up to 20 feet with the ability to bring objects into sharp focus.
License(s)/Certification(s) Required: None
Benefits: Forest Park Forever offers a retirement plan, health, dental, life and disability insurance, vacation and personal leave.