Director of Client Support Services

Migrant and Immigrant Community Action (MICA) Project
Job Description
The Migrant and Immigrant Community Action Project (MICA Project) is a community organization committed to working with low-income immigrants to overcome barriers to justice. The MICA Project utilizes legal services, organizing, advocacy, and education to promote the voice and human dignity of immigrant communities. Each year, the MICA Project assists hundreds of migrants by representing them in their applications for immigration relief and by shifting legal knowledge through Know-Your-Rights presentations and Pro Se workshops.
MICA Project staff approach our work as a team, supporting and assisting each other while striving to provide trauma-informed services.  We are passionate about our work and seek someone to join us in working toward our vision of a world that honors the dignity of all people.
Position Description:
The Director of Client Support Services is a member of the MICA Project’s leadership team and supervises the provision of holistic, wrap-around case management services to support clients as they navigate the immigration legal system. 
 
Essential Duties and Responsibilities:
  • Lead and supervise the provision of trauma-informed case management services to immigration legal services clients with a focus on information and referral sharing, personal advocacy and accompaniment, and emergency preparedness planning;
  • Lead internal efforts to design effective systems for the delivery of case management services, such as reviewing internal processes for assessing and referring clients internally for case management services;
  • Collaborate with the legal team to coordinate and facilitate client access to affidavit writing, mental health evaluations, and forensic exams;
  • Maintain and establish relationships with community-based organizations, community partners, immigration service providers, policy/advocacy groups and coalitions relevant to the MICA Project’s work;
  • Lead efforts to collect, maintain and report data related to case management services to both comply with existing grants and to seek new funding opportunities;
  • Manage grant documentation, reports, and deliverables for program grants (federal, state, and foundation);
  • Research and write grant opportunities for the Client Support Services Department;
  • As a member of management, play a leading role in collective duties within the office including daily operations and organizational development;
Ensure that the Client Support Services Department is operating true to the organization’s mission and with integrity by promoting organizational compliance with internal practice management guidelines, such as maintaining strict client confidentiality and addressing conflicts of interest appropriately. 
For more details visit: MICA Jobs / Trabajos en MICA - MICA Project
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